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Frequently Asked Questions

How can I pay?

You can pay with Mastercard, Visa, MobilePay, Apple Pay, Google Pay, and ShopPay.

How long is the delivery time?

We deliver within 1-2 business days. During very busy periods, it may take 2-4 days.

Where can I have it delivered?

We use GLS for both parcel shop delivery and home delivery.

How much does shipping cost?

Shipping costs €4.95 for parcel shop delivery and €5.95 for home delivery.

Can I return my products?

You can always return your products within 14 days of receiving them.

How much does the return cost?

Return costs €8.95 and can be purchased here in the shop. Search for 'return label' and we will send it to your inbox.

What do I do with complaints?

Contact our customer service. They will ensure you receive a new product or get your money back.