Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULTLY BEFORE MAKING PURCHASES IN THE ONLINE BIG

Sales and Delivery Terms for Consumer Purchases On The Website www.kunstig-stearinlys.dk. Valid from 28-08-2023

GENERAL

These Sales and Delivery Terms Apply To Purchases Made By Consumers On The Webshop At www.kunstig-stearinlys.dk, owned and operated by:

DELUXE HOMEART

Copper Road 5

6000 Kolding

CVR. 41148209

E-mail: kundeservice@Kunstige-stearinlys.dk

These Terms Apply when you order or Buy Goods.

The Terms May Be Updated From Time Two Time, And There In Ask You To Approve The Terms Each Time You Shop With Us. If you don't accept the Terms by Actively Checking the Box During Each Purchase, You Cannot Order or Buy Goods on artificial-stearinly.dk. You must be at Least 18 years old to shop at artificial-stearinlys.dk - if you are youner than 18 years old, you need permission from your parents. The prices on artificial-stearinlys.dk are listed in danish kroner and including vat and other taxes.

Ordering Goods

If You Order Goods On An Official Holiday, We Will Process Your Order On The Next Business Day. When you place an order on artificial-stearinlys.dk, we will send you a receipt via email with the subject line "Thank you for your order." This receipt is our confirmation that we have received your order. We only Process Orders Placed on artificial-stearinlys.dk. We do not Process Orders Placed in Other Ways (e.g. Fax, Letters, Phone Calls, Emails, SMS). You can order Goods on artificial-stearinlys.dk, 24 HOURS A DAY. "

Delivery and Returns

All Orders Over 94 EUR ARE SHIPPED FREE OF CHARGE. Once the Package Leaves Our Warehouse, You Will Receive An Email With Delivery Information, Allowing You To Track and Trace The Shipment.

Package to pickup point - your package will be picked up at the nearest pickup point. You will Receive a Notification Via SMS, and After Five Days With The Representative, You Will Also Receive A Notification by Mail.

Company Package - Your Package will be late to the company you specified at checkout.

The Normal Delivery Time is 1-3 Working Days from the Order Date. Once the Package Leaves Our Warehouse, You Will Receive An Email Allowing You To Track The Delivery. If an item is not in stock, we will contact you and announce a new delivery day. You have The Right to Cancel Purchases Free of Charge. The Normal Delivery Time For Ordered Items Is Approximately 7-10 Working Days.

Returns

The Return Cost Is 9 EUR AND CAN BE PURCHASED BY CONTACTING Kundeservice@Kunstige-Stearinlys.dk. You Can Also Pay The Return Cost Yourself and Then Return The Package To:

DELUXE HOMEART

Niels Bohrs Vej 12 A Th.

6000 Kolding

Denmark

For Complaints, Please Contact Kundeservice@Kunstige-Stearinlys.dk. In principle, the defective item will be exchanged. If the item is returned without a return label from deluxehomart ApS, the costs are at your expense. IF The Item Has Defects, The Legal Provisions Regarding Defects Apply. PLEASE NOTE! We do not accept packages late by cash on Delivery or Similar methods.

Complaints & Wrong Deliveries

If you discover that the shipment is visibly damaged during transport when receiving your package, you must report this immediately to the package agent. This applies Both to Home Delivery and When You Pick Up The Package Yourself From An Agent.

If you have received the WRONG item, if the item is damaged, or if there is another issue with the item, please contact us via email at kundeservice@Kunstige-stearinlys.dk. Here, you can submit a photo of the product and desron the reason for your complaint. Once your complaint is registered, we will contact you as Soon as Possible to Assist You Further With Your Case.

Refunds

We will refund you the full order value once the return has been processed and approved. If you have chosen to pay with a credit card/Debit Card or Direct Payment, the refund will be made to the same account you used. A Confirmation email will be late to you for all returns that have been processed.