Customer Service - View Your Case

Here you can track your case. You can only open your case with the link you received in your email. It may take up to 20 seconds for your case to automatically open here.

If you accidentally closed the popup with your case, you can reload the page.

Vaihe 1

Luo tapaus. Muista olla yksityiskohtainen, jotta voimme auttaa parhaan mahdollisen. Valitusten tapauksessa kuva/video on liitettävä.

Vaihe 2

Asiakaspalvelu vastaanottaa tapauksesi ja katselee sitä. Saat vastauksen jopa 2 päivää luomisen jälkeen.

Vaihe 3

Saat sähköpostin, kun tapauksessasi on uusi. Avaa posti ja (tärkeä) käytä sähköpostia linkkiä avataksesi ja nähdäksesi tapauksesi.

Vaihe 4

Asiakaspalvelu on löytänyt ratkaisun tapauksesi. Jos sinulla on enemmän kysymyksiä, voit vastata tapaukseen, muuten voit sulkea sen.

Frequently Asked Questions

How can I pay?

You can pay with Mastercard, Visa, MobilePay, Apple Pay, Google Pay, and ShopPay.

How long is the delivery time?

We deliver within 1-2 business days. During very busy periods, it may take 2-4 days.

Where can I have it delivered?

We use GLS for both parcel shop delivery and home delivery.

How much does shipping cost?

Shipping costs €4.95 for parcel shop delivery and €5.95 for home delivery.

Can I return my products?

You can always return your products within 14 days of receiving them.

How much does the return cost?

Return costs €8.95 and can be purchased here in the shop. Search for 'return label' and we will send it to your inbox.

What do I do with complaints?

Contact our customer service. They will ensure you receive a new product or get your money back.

Customer Service - View Your Case

Frequently Asked Questions

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