Customer Service

Need help, have questions, or want to speak with customer service? Use the form below. First, enter your email address and then press create ticket. You will then need to answer some questions and write your message. *The entered email will receive a notification as soon as there is news in your case.

Vaihe 1

Luo tapaus. Muista olla yksityiskohtainen, jotta voimme auttaa parhaan mahdollisen. Valitusten tapauksessa kuva/video on liitettävä.

Vaihe 2

Asiakaspalvelu vastaanottaa tapauksesi ja katselee sitä. Saat vastauksen jopa 2 päivää luomisen jälkeen.

Vaihe 3

Saat sähköpostin, kun tapauksessasi on uusi. Avaa posti ja (tärkeä) käytä sähköpostia linkkiä avataksesi ja nähdäksesi tapauksesi.

Vaihe 4

Asiakaspalvelu on löytänyt ratkaisun tapauksesi. Jos sinulla on enemmän kysymyksiä, voit vastata tapaukseen, muuten voit sulkea sen.

Frequently Asked Questions

How can I pay?

You can pay with Mastercard, Visa, MobilePay, Apple Pay, Google Pay, and ShopPay.

How long is the delivery time?

We deliver within 1-2 business days. During very busy periods, it may take 2-4 days.

Where can I have it delivered?

We use GLS for both parcel shop delivery and home delivery.

How much does shipping cost?

Shipping costs €4.95 for parcel shop delivery and €5.95 for home delivery.

Can I return my products?

You can always return your products within 14 days of receiving them.

How much does the return cost?

Return costs €8.95 and can be purchased here in the shop. Search for 'return label' and we will send it to your inbox.

What do I do with complaints?

Contact our customer service. They will ensure you receive a new product or get your money back.

Customer Service

Frequently Asked Questions

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