Please read the following trade conditions thoroughly before shopping in the online store
Sales and delivery conditions for consumer purchases made on the website www.deluxehomartshop.com. Valid from 10.09.2018
These terms of sale and delivery apply to purchases made by consumers at the webshop at www.deluxehomartshop.com, which is owned and operated by:
Deluxehomartshop ApS
Kobbervej 5
6000 Kolding
CVR. 41148209
These conditions apply when you order or buy goods. The conditions can be updated from time to time, which is why we ask you to approve the terms of trade every time you shop with us. If you do not agree to the terms of active check -in in connection with each purchase, you will not be able to order or purchase items at deluxehomartshop.com. You must be 18 years of age to shop at deluxehomartshop.com - If you are under 18 you must have the consent of your parents. The prices of deluxehomartshop.com are stated in Danish kroner and are including VAT and other taxes.
If you order items on an official holiday, we will process your order the following weekday. When you place an order at deluxehomartshop.com, we will send a receipt to you via email under the heading "Thank you for your order". The receipt is our confirmation that we have received your order. We only process orders made at deluxehomartshop.com. We do not process orders made otherwise (ex. Fax, letters, telephone, emails, SMS). You can order items at deluxehomartshop.com around the clock.
You pay with Visa and MasterCard.
And other types of discounts that you get on purchases at www.deluxehomartshop.com cannot be combined with other offers or discounts, just as they do not apply to already discounted items - regardless of the reason. You can only use one discount code or other type of discount per. Buy at deluxehomartshop.com.
The prices of www.deluxehomartshop.com are stated in Danish kroner and are inclusive of VAT and other taxes. Delivery costs can vary and add for each order.
Deluxehomeartshop will only withdraw the money when the order is shipped
We deliver with GLS Package Shop and GLS home delivery. You will receive a message per Mail/SMS when your shipment is delivered to the selected parcel shop. The shipment is handed out against presentation of valid credentials within the opening hours of the selected parcel shop. The shipment will be stored for approx. 10 days before the package is returned to us, as "non-delivered". Remember that you can follow your pack's course via your "Track and Trace" number that you received from GLS on your email or as SMS message.
Note that you carry the risk of the item yourself after delivery. If the packaging appears to be damaged, you should refuse to receive the item and inform us of this. See: Contactor
We ship goods to all of Denmark. We also ship to several countries in the EU and Scandinavia.
If the package is not collected in the package shop within the time limit or refused to receive the package so that it is returned, a cost fee of 69,- is added for the return.
If we see reasoned suspicion of payment abuse, we will cancel the order. All false orders are reported to police.
We collect and process your personal information for the following purposes: • In order to implement and deliver your agreed goods as well as any error delivery and complaints later. • Communication with you in the supply of our services and the sale of our goods. • We provide the necessary information to our carriers and payment provider. • Individual marketing, targeting tailor -made offers and services for your particular personal needs and desires. Deluxehomartshop makes a profiling of you and your trading pattern in order to submit you the offers that are most relevant to you as a customer. • Studies, statistics and analyzes to improve our products and services. • In connection with any legal requirements.
The submission of personal data may be necessary in connection with the conclusion of a contract for the delivery of products or services. In these situations, we will not be able to offer you our products or services unless you notify us the required information.
Our processing of personal data is always based on a legal basis. • Your express consent. • Treatment is necessary to fulfill a legal obligation incumbent on Deluxehomartshop, such as the processing and storage of transaction information in accordance with the Accounting Act. • The treatment is necessary for Deluxehomartshop or third parties to have continuous improvement and for the development of products, services and any events, and to target our marketing on social media. In these cases, information that is disclosed is limited to information you have entered yourself at deluxehomartshop.com. • When ordering and when you register to gain personal access, your personal information is encrypted encrypted. We use the SCURE Socket Layer encryption system. • Through our operators, we ensure our internet site with technical and organizational measures against loss, destruction, approach, changes and spread of your data through unauthorized persons. • The information is stored and processed in a specially secured environment.
We share information about you with: • Our IT Services (Data Processors) suppliers. • Internally to specially authorized employees. • External auditors. • Facebook and Google for online advertising. • Public authorities, if required by law. • Warning registers that identify risky transactions for the purpose of combating (organized) online fraud.
Your specific ordering information is stored with us. You can register with us (email address and password). Here you can see your orders, address information your email address and your phone number. You can also manage the newsletter. If you wish to delete that information, you can use the cancellation link in the newsletter itself.
The information you have entered on your Deluxehomartshop profile is stored as long as you maintain the profile. If you do not want to have your information registered at Deluxehomartshop, you can for anyone to unsubscribe.
We will keep your information for another 6 months to allow you to view purchase receipts from before the cancellation. The information will then be deleted. Transaction information is stored for 5 years as a result of the Accounting Act.
As a customer of Deluxehomartshop, you have the right to exercise the following rights: • Insight and correction of your information at deluxehomeartshop.com • Deletion upon request (see below). • You have provided the information you have provided to Deluxehomartshop in a structured, ordinary and machine -read format. • Possibility of withdrawing your consent. The withdrawal of the consent does not affect the legality of the treatment based on consent before withdrawal. • Possibility of objecting to profiling. • Possibility of requiring limiting the processing of personal data.
As a customer of Deluxehomartshop, you have the right to inspect and correct your information at any time, as well as you have the opportunity to withdraw the consent for the processing of personal information.
You may request your personal information at Deluxehomartshop at any time. Your information will be deleted at your request if one of the following criteria applies; • You withdraw your consent (if your consent formed the basis for the processing), • The information proves to be incorrect, or is no longer necessary to fulfill the purpose for which they were collected or if the information is processed illegally.
The exercise of your rights may be subject to conditions and limitations and will often depend on the specific treatment situation. If you believe that Deluxehomartshop processes your personal data illegally, you have the opportunity to file a complaint with a supervisory authority, especially where you have your usual residence, place of residence, or where the alleged violation has taken place.
You can file a complaint with the Danish Data Inspectorate by following this link: https://www.datatilsynet.dk/borger/
At deluxehomartshop.com you can get your email address listed on a mailing list so that you are constantly receiving news and other information from us. This service can be registered and canceled at any time if you no longer wish to receive newsletters from us. You can always find a cancellation link at the bottom of our newsletters.
We ship all our products with GLS, which guarantees a safe and efficient delivery. When you place an order with us, you can expect to receive your goods within 1-2 working days. We do our best to make sure your order is processed quickly and efficiently so you can start enjoying your new products as soon as possible.
Please note that we will only withdraw the payment for your order once your parcel has been shipped. This means that you will not be billed until your goods are on your way. We believe in transparency and justice in our business practice and we appreciate your confidence in us.
Deluxehomartshop ApS Kobbervej 5, 6000 Kolding, DK.
If we fail to find a solution, you can file a complaint with relevant boards in the field if the conditions for this are fulfilled.
Center for Complaints
Competition and Consumer Agency Carl Jacobsensvej 35 2500 Valby www.forbrug.dk
If you are a consumer resident in a different EU country than Denmark, you can complain to the European Commission's online complaint portal here-http://ec.europa.eu/odr